PROFILE

Resourceful and versatile Warehouse Supervisor with 10 years’ experience in the automated distribution and warehousing environment.  Strengths include the ability to quickly solve complex problems, work well in high pressure situations and pay close attention to detail.  Takes personal pride in work well done and in making a positive contribution to a team effort. Demonstrated skill at training and motivating staff in a variety of roles. Excellent written and verbal communication skills. Able to build and maintain solid business relationships with customers and staff. 

WORK HISTORY

COMPANY 	2000-2005
OPERATIONS SUPERVISOR, WAREHOUSE
* Scheduled and supervised the daily functions for a staff of 18 Warehouse Associates in an automated warehouse.  Oversaw the picking, packing, staging and shipping of outbound customer orders to achieve the highest possible levels of productivity.
* Successfully trained and certified all new recruits in the safe operation of Raymond Reach, Counter Balance and Order Picker equipment.
* Developed and implemented employee cross training guidelines to achieve optimal productivity and flexibility.
* Communicated on a regular basis with the Customs/Traffic Specialist and Customer Service Department to ensure customer delivery and accuracy expectations were met or exceeded.
* Reported weekly payroll hours for 18 Warehouse Associates, filed WSIB claims, tracked attendance on department database, monitored individual productivity through computer reports; scheduled vacations.
* Conducted annual employee evaluations. Recommended promotions, wage increases and terminations.
* As the only on site Supervisor during the night shift, effectively oversaw the entire operation of the warehouse during that shift.   

COMPANY	1995-2000
SHIPPER/RECEIVER
* Prepared multiple piece orders for shipment via Purolator, UPS, FedEx and LTL.
* Unloaded, received and inspected all incoming freight on a daily basis, filing the proper reports for overages and shortages.
* Monitored and maintained adequate inventory of packaging materials.


COMPANY	1990-1994
LEAD HAND – EVENING SHIFT
* Lead staff in food preparation, serving and sanitations.
* Scheduled nightly duties to staff.

CERTIFICATION AND PROFESSIONAL DEVELOPMENT

Certified Forklift Instructor - The Raymond Corporation - 2001
Facilitative Leadership Course - York University - 2001
Successful Management Course - Algonquin College - 2002
Maximizing Your Talent - The Hay Group - 2002
Customer Relationship Management - York University - 2003
Transportation of Dangerous Goods - The Compliance Center - 2004
WHMIS - The Compliance Center - 2004
Fire Extinguisher/Fire Hose Awareness Program - Aqualine Fire - 2003

EDUCATION

Business Administration, Sir Sandford Fleming College

COMPUTER SKILLS

Working knowledge of Microsoft Word, Excel, Access Manager